Account Terms
Same rules apply whether you're opening an account, depositing via DANA or withdrawing to GoPay. No hidden clauses between pages.
LEGAL REFERENCE
Our Legal Framework
We've built 389sport around transparency and compliance. Our policies protect your account, your payments and your play across live tables, slots and sportsbook markets. Everything you need to...
Transparent TermsAccount ProtectionPayment SecurityCompliance FirstYour Rights
Policy & Jurisdiction
389sport operates under the legal framework applicable to supported regions in Indonesia. Our terms govern account creation, deposits via DANA, OVO, GoPay and QRIS, gameplay, withdrawals and dispute resolution. We comply with local payment regulations and maintain clear records of all transactions. Your account data is encrypted and stored securely. Where local law permits, we offer our full lobby. We reserve the
right to verify identity and payment source before processing withdrawals. All disputes are handled through our support team with documented resolution timelines.
Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.
REVIEW SIGNALS
Policy Credibility & Oversight
Transparent Terms
Every policy page is written in plain language. We avoid legal jargon where possible and explain what each rule means for your account, your deposits and your withdrawals in real terms.
Regular Audits
Our compliance framework is reviewed quarterly by independent auditors. We publish audit summaries so you know our payment systems, data security and account protections meet current standards.
Payment Verification
Every DANA, OVO, GoPay and QRIS transaction is logged and verified. We maintain encrypted records and cross-check deposits against your account balance within seconds of confirmation.
Dispute Resolution
If you dispute a charge or withdrawal, we investigate within 48 hours and provide documented findings. Our resolution process is neutral and does not penalize you for raising concerns.
Data Protection
Your personal information, payment details and account history are encrypted end-to-end. We never sell your data and comply with Indonesia's data privacy regulations for supported regions.
Policy Updates
When we change our terms, we notify you 30 days in advance via email and in-app alert. You can review the old and new versions side-by-side before the change takes effect.
WHY THIS PLATFORM
Consistency Across Our Policies
Payment Rules
QRIS, OVO, GoPay and DANA follow identical verification and processing timelines across all our policy documents and support guides.
Withdrawal Policy
Payout timelines, minimum amounts and verification steps are consistent whether you're cashing out from slots, live tables or sportsbook winnings.
Dispute Handling
Every dispute—whether about a deposit, withdrawal or gameplay—follows the same documented investigation and resolution process.
Privacy Standards
Your data protection rights and encryption standards are identical across account creation, payment processing and customer support interactions.
Compliance Scope
Our legal framework covers live casino, slots and sportsbook equally. No section of our lobby operates under different rules than another.
Update Frequency
Policy changes are rolled out uniformly across all pages and all payment methods. You receive the same advance notice regardless of how you play.
QUICK SIGNAL
What Defines Our Legal Stance
Clear Account Rules
Your account agreement is one page, written in plain language...
Instant Payment Logs
Every DANA, OVO, GoPay and QRIS transaction appears in your...
No Hidden Fees
Deposit and withdrawal costs are shown before you confirm. We...
Withdrawal Guarantees
Once you request a payout, we process it within the...
Account Security
Your login, payment details and game history are encrypted. We...
Dispute Support
If you have a question about a charge or payout...
Legal Questions Answered
We investigate within 48 hours and provide written findings. If we find an error on our side, we correct it immediately. If the issue is with your payment provider, we share their response and next steps with you.
Yes. Your account dashboard includes a full download option for all deposits, withdrawals, gameplay and disputes. Records are available in PDF format and cover the past 24 months.
All data is encrypted end-to-end using industry-standard protocols. We never share your details with third parties without your consent and comply with Indonesia's data privacy laws for supported regions.
Minimum withdrawal is Rp 50,000. Maximum depends on your account status and verification level. Standard processing takes 1–4 hours for QRIS and e-wallets; bank transfers may take 1–2 business days.
Deposit fees vary by payment method and are shown before you confirm. Withdrawal fees are transparent and deducted from your requested amount. No hidden charges apply.
You can pause your account temporarily or close it permanently from your settings. Closing is instant; any remaining balance is returned to your payment method within 5 business days.
We update policies as needed to maintain compliance and security. You receive 30 days' notice via email and in-app alert before any change takes effect. You can review old and new versions side-by-side.