Account Registration
Name, email and phone verified once at signup. No re-collection unless terms change. Your identity anchor stays stable across all brand domains.
LEGAL REFERENCE
Your data is yours. Here's how we protect it.
We built 389sport for Indonesia, and that means your privacy comes first. This policy shows exactly how we collect, store and safeguard your account details, payment records and...
Account SecurityPayment ProtectionData TransparencyYour Rights
Privacy principles that shape our operations
389sport operates under privacy and data-handling standards that apply in supported Indonesian regions. We collect only what's needed to run your account, process payments through DANA, OVO, GoPay and QRIS, verify your identity, and prevent fraud. Your personal data—name, email, phone, payment history—stays encrypted and is never sold to third parties. We hold this data for as long as your account is
active, plus retention periods required by local law. You have the right to request access, correction or deletion of your records.
Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.
REVIEW SIGNALS
Privacy built into our core operations
Encryption Standard
All login credentials, payment details and personal records travel over 256-bit SSL encryption. Your sessions are isolated and logged for audit.
Payment Rail Compliance
DANA, OVO, GoPay and QRIS transactions follow Indonesia's financial data-handling rules. We never store full card or e-wallet secrets on our servers.
Third-Party Review
Our privacy posture and data storage are audited by independent security partners. Reports are available to players on request.
Data Minimisation
We ask for only the fields your account actually needs—no surplus collection. The fewer secrets we hold, the fewer we can lose.
Incident Protocol
If we detect a breach, affected players hear within 72 hours with clear steps to secure their accounts and dispute any unauthorised activity.
Policy Transparency
This page gets updated whenever we change how data flows. All updates are logged with dates so you see exactly what shifted and why.
WHY THIS PLATFORM
How our privacy stance compares across 389sport
Live Casino Sessions
Table activity, stake history and session timestamps are logged for your protection and fraud prevention. You can download a full export anytime.
Slots & Sportsbook
Slot spin records and sports-market activity are stored under the same security vault as your live tables. No data silos means consistent protection everywhere.
Payment Records
DANA, OVO, GoPay and QRIS deposits and withdrawals appear in your transaction ledger. We retain these for tax and compliance, never for marketing profile-building.
Marketing Consent
Emails, SMS and in-app promos only reach you if you've opted in. One toggle controls all channels. Opting out takes effect within 24 hours across 389sport.
Cookie & Tracking
We use session cookies to keep you logged in and prevent fraud. Advertising trackers are optional; turning them off doesn't limit your lobby or game access.
Regional Data Residency
Player data for Indonesia is stored on servers within supported regions where legally required. Cross-border transfers are encrypted and logged.
QUICK SIGNAL
What your privacy covers on 389sport
Account Identity
Your name, email, phone and date of birth are locked...
Payment Information
DANA, OVO, GoPay and QRIS transactions are tokenised—we store a...
Gaming Activity
Your slot spins, live table bets, sportsbook picks and win-loss...
Device & IP Logs
We record which devices access your account and their IP...
Communication Records
Emails, live-chat transcripts and support tickets are archived securely. You...
Verification Documents
ID copies and proof-of-address files uploaded for verification are scanned...
Privacy questions answered
We retain your core account record (name, email, ID) for seven years per Indonesian financial regulations. Transactional data is archived and encrypted. You can request deletion of non-essential data within 30 days of closure.
Yes. Head to Account Settings, select Privacy & Data, and click Download My Data. We'll compile your profile, transactions, chat logs and device history into a portable file within 10 working days.
No. We never sell your personal data or gaming activity to advertisers, brokers or external platforms. We share data only with regulated payment processors and law-enforcement when legally required.
We tokenise your payment details—storing only a reference, not the actual wallet or card secrets. Deposits and withdrawals are verified through encrypted channels that comply with Indonesian payment-industry standards.
Failed login attempts trigger alerts and optional account locks. We log all device IPs and session times. Check Device Activity in your settings to revoke suspicious logins and force a security re-check.
Absolutely. Visit Preferences in your account, toggle off Email and SMS promotions. Changes take effect within 24 hours. You'll still receive critical account and legal notices, but no offer updates.
Email our Privacy Team at [email protected] or use Live Chat to report data issues. For formal data-access requests, include your account email and a valid ID copy. We respond within 14 days.